5 Best Helpdesk Apps for Shopify and Shopify Plus in 2026

Okay… before you jump into the list section, let’s talk about something.

When your Shopify store starts growing, support doesn’t stay “simple” for long. One day, it’s a few emails. Next week, it’s live chat, Instagram DMs, order status questions, refund requests, and “Where is my package?” messages all coming at once.

And the real problem: its context.

You’re opening Shopify in one tab. Gmail in another. Maybe a chat app somewhere else. You’re copying order numbers back and forth just to answer one simple question.

We all know that’s exhausting.

In 2026, you don’t need more tabs. You need one system that connects everything. A helpdesk that understands e-commerce. One that shows order data inside tickets, automates repetitive replies, and helps you respond faster without burning out your team.

Now, let’s look at the tools that actually make that happen.

Top Helpdesk Apps for Shopify and Shopify Plus in 2026

1) Gorgias

Gorgias centralizes customer support from email, chat, social, SMS & phone into one Shopify-native helpdesk. You see order history, customer data, macros, automation rules, sentiment tagging, and auto-responses right inside the ticket view, so teams resolve queries faster while boosting sales conversions. It’s especially great for ecommerce teams that need Shopify context without switching tabs. 

Key features:

• Unified ticketing (email, live chat & social) in one Shopify-ready dashboard

• Pre-built Shopify data & order context inside support tickets

• Live chat with automated triggers to convert visitors

• Macros & automation rules to handle repetitive inquiries

• Intent & sentiment detection for smarter routing

• Multi-store support under one account

Pricing:

• Starter: ~$10/mo - 50 tickets included

• Basic: ~$50/mo (300 tickets)

• Pro: ~$300/mo (2,000 tickets)

• Advanced: ~$750/mo (5,000 tickets)

• Enterprise: Custom - high-volume brands & custom needs 

Gorgias scales from startups to high-growth Shopify Plus stores with strong automation and Shopify-first support workflows.

2) Freshdesk

Freshdesk is a classic, scalable ticketing and helpdesk platform known for strong automation (Freddy AI), omnichannel support, and workflow customization. It centralizes email, chat, phone, social, and knowledge base into one support suite that grows with your business. 

Key features:

• AI-powered ticketing and automated workflows (Freddy AI)

• Multichannel support (email, chat, phone & social)

• Self-service portal + knowledge base

• Automation rules & real-time reporting

• Custom roles, SLA policies & security controls

• Mobile apps for agents on the go

Pricing:

• Free Program: $0 - up to small team support basics

• Growth: ~$15/agent - automation & reporting

• Pro: ~$49/agent - custom roles, multilingual helpdesk

• Enterprise: ~$79/agent - expanded controls & features

Freshdesk is flexible, ideal if you want both support ticketing and extended CRM integrations with lots of automation and AI capabilities.

3) Zendesk

Zendesk is one of the most widely adopted helpdesk solutions, a mature, enterprise-ready platform with robust ticketing, omnichannel support, rich analytics, automation rules, and scalable workflows. Its integrations and customization make it a strong fit for complex support teams. 

Key features:

• Powerful omnichannel ticket management (email, chat, voice, social)

• Workflow automation & SLA enforcement

• Advanced analytics & custom reporting

• AI bots and conversational automation

• Skills-based routing & multi-brand support

Typical pricing:

• Support Team: ~$19

• Suite Team: ~$55

• Suite Professional: ~$115

• Enterprise & Add-ons: Custom / higher tiers 

Zendesk is great for brands that need enterprise scale, deep customization, and multilingual support.

4) Tidio

Tidio combines live chat, helpdesk & AI chatbot in one intuitive interface with a lighter footprint than larger support platforms. It’s especially strong for small to medium Shopify stores wanting chat-centric support that also generates tickets and handles basic automation. 

Key features:

• Native live chat with visitor tracking

• AI chatbot (Lyro) that automates answers in your brand voice

• Unified inbox for chat + email + social conversations

• Smart automation & conversation tagging

• Easy setup and customizable widget

• Analytics and simple support tools

Pricing tiers:

• Free Forever: Basic chat + 50 monthly conversations

• Starter: ~$29/mo - more live chat/Ticket conversations

• Growth: ~$59/mo - larger conversation limits + analytics

• Plus / Premium: ~$749/mo+ - advanced business features 

Tidio is perfect for smaller teams that want AI-chat + basic helpdesk without heavy admin overhead.

5) Reamaze

Reamaze is a flexible, ecommerce-focused support platform that lets you manage email, live chat, social messaging, SMS, and more in one place while giving teams tools for automation and collaboration. It’s often praised for its intuitive dashboards and automation triggers. 

Key features:

• Unified inbox: chat, email, social & SMS in one feed

• Automated workflows & macros to handle routine tasks

• Custom roles & team collaboration tools

• Cues (proactive messages & automated triggers)

• Reporting & conversation tracking

• Multibrand/ multi-site support

Pricing:

• Basic: ~$29/agent/mo

• Pro: ~$49/agent/mo

• Plus: ~$69/agent/mo

• Enterprise: ~$899/mo+ (premium & enterprise options) 

Reamaze is a strong contender if you want multichannel support + proactive engagement tools with Shopify integration.

Quick Overview of the Best Helpdesk Apps for Shopify and Shopify Plus in 2026

 

Quick Tips to Choose the Right Helpdesk

• If you want Shopify order data directly inside tickets, choose Gorgias.

• If automation and structured workflows matter most, look at Freshdesk.

• If you need enterprise scale and advanced reporting, Zendesk fits well.

• If live chat and AI chatbot are your priority, Tidio is simple and fast.

• If you manage multiple brands or stores, Reamaze gives flexibility.

Final Words

At the end, you are going to choose how your customers experience your brand.

The right helpdesk makes support feel organized. It gives your team clarity. It helps you reply faster and with confidence. And when everything is connected in one place, you feel more in control of your growth.

Think about your stage right now. Are you just starting? Scaling quickly? Managing multiple stores? Pick the tool that supports where you are today and where you want to go next.

Because great support is not just about solving tickets. It is about building trust, one conversation at a time.